How to protect my account from fraud?

Staying safe online

Things we will never ask you to do:

If you believe you’re experiencing a scam or have already been scammed, please take immediate action to let us know and our team will review your case and contact you with the next steps as soon as possible.

Once you have reported the suspected fraud to the FBA Support team, please file a police report with your local authorities. If contacted, FBA will fully cooperate with law enforcement and assist in their investigation.

Keeping your apps updated

Update your devices’ operating systems frequently to be protected by the latest security patches. Always use the latest version of the FBA app so your account’s always protected with the best security settings.

Don’t click on suspicious links

Stay vigilant and avoid clicking on suspicious links or downloading applications from unknown sources. Always reach out to FBA if you have any doubts.

Never share sensitive information

Please do not share sensitive information such as OTPs or login details. FBA will never request such information from our customers.

Implement 2-factor authentication for both your email and FBA accounts. Use distinct passwords across various accounts, avoiding password sharing. It's advisable to update your passwords regularly.

Your account security is of utmost importance to us. You can also play a part in helping to fight against malicious attacks. Please contact us when you notice any suspicious activities on your account. This will help us improve our onboarding security monitor efforts and stop any fraudulent activities with immediate action.